> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://wedodev-en.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Problems encountered with two-factor authentication

# Problems with two-factor authentication?

If you are experiencing problems with the two-factor authentication, you can request help by clicking on the link below. There are two ways to recover the two-factor authentication.

![](https://downloads.intercomcdn.com/i/o/180823673/96eb48ec3f7bb0ebecc35b5e/1-recuperation-acces-wedo-2fa.png)

## SMS retrieval

First option: use SMS recovery. Enter your cell phone number in the format +41 79 123 45 67 and we will send you a unique code by SMS.

![](https://downloads.intercomcdn.com/i/o/180823689/b971aaab143c65565f05d931/2-recuperation-acces-wedo-2fa.png)

After receiving the code on your cell phone, enter it in the field provided and click **Confirm**. You have access to your WEDO account again.

![](https://downloads.intercomcdn.com/i/o/180823720/337d1f1651884b3ad25e55dd/3-recuperation-acces-wedo-2fa.png)

## Recovery with emergency code

Second option: use a recovery code. Enter one of your 8 recovery codes previously saved when activating the two-factor authentication. Click **Confirm**. You have access to your WEDO account again.

Please note that each code can only be used once, you only have 7 codes left. Therefore, you may prefer to retrieve by SMS if your cell phone is nearby.

![](https://downloads.intercomcdn.com/i/o/180823753/6f32eac1709d00b75f99af5d/4-recuperation-acces-wedo-2fa.png)

The use of data recovery gives you back access to your account, but remember to disable two-factor authentication if you lose your cell phone. Remember that this solution is an emergency tool and is not a common connection method.