> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://wedodev-en.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# The button to access customer support does not appear at the bottom right of the screen, what can I do?

To make the bubble support appear, click on the shield icon shown below and disable protection for this site. This system blocks the use of the chat.

![](https://downloads.intercomcdn.com/i/o/212268143/47c4270e397b7d7935aab8f6/1-support-firefox-faq-wedo.png)